Facilitate the customers according to their queries,
problems, providing service regarding PTCL and
Ufone products.

Increased customer satisfaction by resolving Product
or Service issues.

Facilitate the annoyed customers to understand
needs and provide them maximum services under
SOPs and PTA rules.

Resolved PTCL/Ufone problems, improved
operations and provided exceptional customer
support.

Upselling Ufone/PTCL products after completing
customer query due to generate revenue and sales.

Meet and exceeded upsell goals by highlighting
target with strategic promotional approaches.

Boosted sales by conferring with customers to
evaluate PTCL products requirements and
recommend best-fit company offerings.

Educated customers on promotions to enhance
sales.

Maintained customer satisfaction while handling his
queries and complaints and resolve there problem
professionally.

Educated and convinced the customer to avail
PTCL products.

Increased sales by 70 over three month by offering
consultation on products and services and applying
customer service and upselling techniques.

Adapted training plans for newly hired Call Center
Executive needs, keeping timelines, budgets and
queries in mind.
Increased employees satisfaction by providing
resolution of their queries.
Developed team's communication skills and
information deliverance way out .
Trained, and conduct their exams and providing
knowledge of Ufone products.

Worked as Contact Center Representative in Ufone Contact Center.
Working on Different Skillsets Employee Helpline,
Corporate Customers Helpline, Postpaid, and Prepaid
helpline
Employee helpline for facilitation of employees of
Ufone different dept, providing services to Sale &
Distribution, Credit & Collection Corporate Sales,
priority Services , along customer operations dept.
Provide Maximum facilitation to Corp customer and
Key Account Managers as well
Billing details and tax invoices
Resolve customer issue online.
Satisfy annoyed customers
To be nice and polite with customers in order to
provide superior and good customer services.
Achieve all the given targets
Educate the customer about Ufone products.

Worked As Office Assistant in NSRC and Contact
Center in NADRA (National Database and
Registration Authority)
Deal executive customers for protocol them
Handling annoyed customers on front and over the
phone
Dealing in NICOP &POC card for foreign Customers
Maintaining office work
Oversee the entire work such as files maintaining,
and sending reports to head quarter and others
departments.